Privacy Policy

1. Introduction

Welcome to Safety Jogger South Africa (“we,” “us,” “our”). We are committed to protecting the privacy of our customers and visitors (“you,” “your”) to our website, https://safetyjogger.co.za/ (the “Website”). This Privacy Policy outlines how we collect, use, disclose, and protect your Personal Information in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other relevant South African data protection laws.

2. Who We Are

Safety Jogger South Africa
Website: https://safetyjogger.co.za/
Safety Jogger – 2 Tile Crescent, Olifantsfontein, Gauteng, South Africa, 1666

3. What Personal Information We Collect

We may collect and process the following types of Personal Information about you:

  • Identity Information: Your full name, username, or similar identifier.
  • Contact Information: Your billing address, delivery address, email address, and telephone numbers.
  • Financial Information: Payment card details (processed through our secure payment gateway provider; we do not store full card details).
  • Transaction Information: Details about payments to and from you and other details of products you have purchased from us.
  • Technical Information: Internet protocol (IP) address, your login data (if you create an account), browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
  • Profile Information: Your username and password (if you create an account), purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Information: Information about how you use our Website, products, and services.
  • Marketing and Communications Information: Your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Information Provided Voluntarily: Any other information you voluntarily provide to us, for example, when you contact our customer service, participate in competitions, or provide reviews.

We do not generally collect Special Personal Information as defined by POPIA unless it is provided voluntarily by you for a specific purpose (e.g., information related to a specific fitting requirement if disclosed).

4. How We Collect Your Personal Information

We use different methods to collect Personal Information from and about you, including through:

  • Direct Interactions: You may give us your Identity, Contact, Financial, and Profile Information by filling in forms on our Website, creating an account, placing an order, subscribing to our newsletter, or by corresponding with us by post, phone, email, or otherwise.
  • Automated Technologies or Interactions: As you interact with our Website, we may automatically collect Technical Information about your equipment, Browse actions, and patterns. We collect this Personal Information by using cookies, server logs, and other similar technologies. Please see our [Link to Cookie Policy, if separate, otherwise detail below] for further details.
  • Third Parties or Publicly Available Sources: We may receive Personal Information about you from various third parties such as analytics providers (e.g., Google Analytics), advertising networks, search information providers, and providers of technical, payment, and delivery services.

5. How We Use Your Personal Information

We will only use your Personal Information when the law allows us to. Most commonly, we will use your Personal Information in the following circumstances:

  • To Process and Deliver Your Orders: This includes managing payments, fees, and charges, and collecting and recovering money owed to us. (Legal Basis: Performance of a contract with you)
  • To Manage Our Relationship With You: This includes notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey. (Legal Basis: Performance of a contract with you, Legal obligation, Legitimate interests)
  • To Administer and Protect Our Business and This Website: This includes troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data. (Legal Basis: Legal obligation, Legitimate interests)
  • To Deliver Relevant Website Content and Advertisements to You: And to measure or understand the effectiveness of the advertising we serve to you. (Legal Basis: Legitimate interests, Consent for certain types of advertising)
  • To Use Data Analytics to Improve Our Website, Products/Services, Marketing, Customer Relationships, and Experiences: (Legal Basis: Legitimate interests)
  • To Make Suggestions and Recommendations to You About Goods or Services That May Be of Interest to You: (Legal Basis: Legitimate interests, Consent for direct marketing)
  • For Customer Service: To respond to your inquiries and provide support. (Legal Basis: Performance of a contract with you, Legitimate interests)
  • For Marketing Communications: To send you newsletters, information about new products, special offers, or other marketing communications, where you have opted-in to receive such communications. You can opt-out at any time. (Legal Basis: Consent)
  • To Comply With Legal Obligations: Where we are required to do so by law. (Legal Basis: Legal obligation)

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your Browse experience, analyze site traffic, and for marketing purposes. Cookies are small text files stored on your device. You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our Website.

7. Disclosure of Your Personal Information

We may have to share your Personal Information with the parties set out below for the purposes set out in section 5:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processing, order fulfillment and delivery, IT and system administration, hosting, marketing, and data analytics. These service providers are contractually bound to protect your Personal Information and may only use it for the services we contract them for.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Regulatory Authorities: Such as the South African Revenue Service (SARS), the Information Regulator, and other authorities who require reporting of processing activities in certain circumstances.
  • Third Parties in a Business Transfer: If we sell, transfer, or merge parts of our business or assets, your Personal Information may be transferred to the new owner.

We require all third parties to respect the security of your Personal Information and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Information for their own purposes and only permit them to process your Personal Information for specified purposes and in accordance with our instructions and POPIA.

8. International Transfers of Personal Information

Some of our external third parties may be based outside of South Africa, so their processing of your Personal Information will involve a transfer of data outside of South Africa. Whenever we transfer your Personal Information out of South Africa, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • The country to which the Personal Information is transferred has adequate data protection laws.
  • We have a binding agreement with the third party that ensures adequate protection.
  • You have consented to the transfer.
  • The transfer is necessary for the performance of a contract with you or for the implementation of pre-contractual measures taken in response to your request.

9. Data Security

We have implemented appropriate technical and organizational security measures to prevent your Personal Information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

In addition, we limit access to your Personal Information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your Personal Information on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected Personal Information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Data Retention

We will only retain your Personal Information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

11. Your Legal Rights Under POPIA

Under POPIA, you have the following rights in relation to your Personal Information:

  • Right of Access: You have the right to request access to your Personal Information that we hold.
  • Right to Rectification: You have the right to request correction of the Personal Information that we hold about you if it is inaccurate or incomplete.
  • Right to Erasure (Right to be Forgotten): You have the right to request the deletion or removal of your Personal Information where there is no good reason for us continuing to process it.
  • Right to Object to Processing: You have the right to object to the processing of your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your Personal Information for direct marketing purposes.
  • Right to Restrict Processing: You have the right to request the restriction of processing of your Personal Information in certain circumstances.
  • Right to Data Portability: You have the right to request the transfer of your Personal Information to you or to a third party in a structured, commonly used, machine-readable format.
  • Right to Withdraw Consent: Where we are relying on consent to process your Personal Information, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
  • Right to Complain: You have the right to lodge a complaint with the Information Regulator (South Africa) if you believe that our processing of your Personal Information infringes POPIA.

12. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Children’s Privacy

Our Website is not intended for children under the age of 18, and we do not knowingly collect Personal Information from children under 18. If we become aware that we have collected Personal Information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of your legal rights, please contact our Information Officer:

Email: admin@safetyjogger.co.za

By using our Website, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Website.